We’ve designed it to be easy to get up and running. Upon confirmation of your order, our design team will propose your business branded app’s UI and UX with great emphasis to your brand image. Upon your review and finalization of UI, UX and your custom business logics if any, the app development will start. If there aren’t any much deviations in the functional requirements the implementation should be completed within 2 weeks.
Yes, Surely! We deliver the whole solution first in your test environment for your internal testing and feedback. Any issues reported or changes requested will be incorporated and only when you are fully satisfied with the design and performance we shall go live. We are happy only when you are happy.
Our Customer Success Team is available to help train your team to use our product. People such as your IT manager, Administrator, Service Managers, Service Advisors, Customer Care Representatives etc…will be trained via online webinars or by directly visiting your offices. Moreover the mobile apps and the web portal are designed to be understood and used with minimal assistance, so you wouldn’t need to struggle much for anything. We also have extensive knowledge base to help you along the way, and upon our guidance your IT team will be available to assist all your employees and answer any question they may have.
We are sure you can and we shall give you all the training required to do it without any confusion. But just in case you’re struggling we’re happy to help you get moving. Send us a message and we can schedule an online configuration session that suits your diary.
We offer free and unlimited Email, Chat & Phone support. In case of critical issues we even provide on location support for which you would have you bear the transportation and accommodation for the support team. We also have exhaustive training manuals and would recommend reading them as most questions have been answered there. If not feel free to open a ticket via our support page and one of the team will be in touch with you ASAP.
Yes you can, without any hesitation. We understand that every business requirements are unique and change during the course of time. You can discuss your changes with the customer success team and they will get it implemented. Depending on the nature of change and time estimation you might be charged a service fee for it.